Data deletion
Updated : 2026-11-02
What we can delete
On request: your client account and its preferences, your contact requests and linked assessments and estimates, CARA conversations and tickets, newsletter subscription, job application, and connected Instagram tokens and data.
What must be kept
Invoices, contracts and accounting records are kept for 10 years (art. 958f CO) and cannot be erased before then. Evidence of your deletion request (date, status, action taken, without the deleted content) is kept to show we handled it.
1. From your client portal
Signed in to the client portal: “Strategy & results” → “Disconnect Instagram and delete this data” immediately erases Instagram tokens and data. “Profile” → “Request deletion of my account” sends a request to the team, which handles it manually.
2. From Instagram / Meta
In Instagram: Settings → Apps and websites → remove FAMOUS. Meta sends us a deletion request; we erase the associated Instagram data and Meta gives you a tracking code you can check on the status page.
3. Using the form below
Enter the email concerned and what you want deleted. We send you a confirmation link: the request is only processed after that click, to verify the address belongs to you. You also get a tracking link showing the request status, without any personal data. You can also write to info@famousagency.ch.