Terms of use
Updated : 2026-11-02
Purpose
These terms govern the use of the famousagency.ch website and the FAMOUS client portal, operated by Hustle Group Sàrl (FAMOUS Agency), Rue des Chavannes 5, 2000 Neuchâtel, Switzerland. Commercial services are governed by the contracts and general terms provided separately, which prevail over these terms in case of conflict.
Access and account
The client portal is available by invitation. You are responsible for keeping your credentials confidential and for actions taken with your account. Two-factor authentication is mandatory for the team and recommended for clients. Report any suspicious access promptly to info@famousagency.ch.
Acceptable use
You may not use the website or client portal to circumvent security measures, send unlawful or automated content, collect other users’ data, overload the service or infringe third-party rights.
Third-party accounts (Instagram)
Connecting a professional Instagram account is optional and done with your authorization via Meta, read-only (profile, posts, insights). You can revoke it at any time from your client portal or in Instagram; the corresponding data is then deleted. Use of Instagram remains subject to Meta’s terms.
Content and intellectual property
Website content is protected. You keep your rights to content you upload and grant us the use needed to perform the services. Rights to deliverables are defined by the applicable contract and general terms.
AI assistant
The CARA assistant can make mistakes. Its answers are informational: no price, deadline or commitment is binding without written confirmation from the team.
Availability
We strive to keep the service available, without guaranteeing continuous availability or error-free operation. Interruptions may occur for maintenance or security.
Liability
To the extent permitted by mandatory law, our liability for use of the website and client portal is excluded for indirect damage and slight negligence. Liability for intent and gross negligence remains reserved.
Suspension and closure
We may suspend access in case of misuse or security risk. You can request closure of your account from the client portal or via the “Data deletion” page, subject to legal retention obligations.
Changes
These terms may be amended; the version in force is the one published on this page with its update date.
Governing law and jurisdiction
Swiss law. Subject to mandatory jurisdiction rules, particularly for consumers, jurisdiction is Neuchâtel, Switzerland.